POOR SERVICE AT KAUAI CAPE GATE MALL BRANCH

At 12:26 pm, I placed an order for a smoothie, but I did not receive it until 12:52 pm. What's more concerning is that I had to call the waiter to inquire about my order, as I noticed that customers who arrived after me were being served first.

Unfortunately, when the waiter checked on my order, I did not receive an apology or any acknowledgement of the delay. This is not the first time I have experienced poor service at this branch, and I am extremely dissatisfied with the consistent lack of attention to customer needs.

As a loyal customer, I expect a higher level of service from a well-established company like Kauai. I hope you will take my complaint seriously and take necessary steps to address the issues at the Cape Gate Mall branch.