Poor Service

Today at Glenvista Virgin Active at 08:02pm we ordered a small Gem. At 08:27 we went back to the counter and asked Phindile if we are going to get our drink today or tomorrow, in turn her response was yes we should come back tomorrow and went on to argue with us when we tell her this. The reason she received that type of reaction is due to the fact that this is not the first time this shift has made us wait. On countless occasions they have actually forgotten our drinks and only once we asked, then only did they start making it and when I say they I mean this specific shift. I can understand if she gave us a response of they are busy or a simple apology would of went a long way. I personally work in the customer service industry where I Train and Develope staff on customer service. As an employee instead of aggravating the situation by arguing she should of taken ownership of the situation and simply acknowledged the wait. I would like to mention the type of service we receive from Didi, her warm greetings, welcomes us and makes us actually want to add on to our purchase. Please take time out to teach your staff good customer service and how to handle a customer complaint.