Poor service

<p>I must say I usually love Kauai. The food is healthy and tasty. But this morning I had a very bad experience. I often use the Kauai rewards and I especially love the discount meals. So this morning I had two vouchers wanted to get drinks and discounted breakfast. But the lady serving could not get my order right. She could not get the voucher to scan. I waited about 20 mins just to order. I feel for the lady because I could see she was trying but either the system didn't work or she is undertrained. Someone behind ended up leaving because they waited too long. Eventually I asked please cancel the order because I need to get to work. She couldn't do that. Which she should just be able to void an order. So instead of the R70 I should have made I ended up spending R156 because she could not get the voucher working. I think this is pretty unacceptable. I really think Kauai should train their staff better or fix the system because I would love to support them more but not when its going to cost me. This is at Beachfront East London Virgin Active. Also while I am giving feedback this beachfront smoothies always taste a little off. Compared to Beacon Bay it always taste like either the milk is on the way off or something isn't right. Beachfront is a good gym so I would love if the Kauai could just be lifted to a higher standard like Beacon Bay. Not necessary in size but service and quality.</p>