Pathetic Service KAUAI N1 CITY

With regard to WI code for free smoothie for achieving exercise goals with Virgin Active N1 City. Second week arriving at Kauai N1 City inside Virgin Active and the coupon can't be redeemed because system is allegedly busy with maintenance. End result is that coupons expire and can't be redeemed. This is unacceptable and the customer is just sent away with no solution to this ongoing issue.