Meal plans such an inconvenience for Clients - Disgusting!!!

I placed an order for their 7 day meal low carb / calorie controlled plan and was called twice by 2 of their representatives.

I asked for NO RAW onion and advised that I can eat COOKED ONION and if they could please exclude broccoli and cauliflower and WOW what drama that request was. I felt as if I the world was coming to a complete end because of this request.

They told me that they are unable to assist and provide me with Macro foods for a 7 day period as the food was pre-cooked (by the way, there was an example of the menu on the website and the food sounded perfect, BUT they won't give you food because you don't / can't eat RAW ONION - I really must be dumb as soups and prepared meals, contain RAW ONION. Perhaps I should go back to school to find out about this new cooking method.

I was fully aware of the pre-cooked food and the 2 ladies that called me had absolutely no idea what the company that they worked for, does and what goes into the food that they sell.

I explained that I know of Kauai and have had their food on so many occasions. However, customer service for NO RAW ONION was just not possible. I even explained that they were not going to provide me with RAW ONION as they don't make a fresh salad (which was not on the sample menu) and then freeze the salad for me to eat a few days or a week later and that penny did not go to the top floor with either of them.

I am absolutely horrified at the nonscience I was told and the pathetic excuses given to me. If you are going to offer a service, there will be people out there who ask for something that they would not like to eat or have an allergy to.

If you don't eat peas, for example, don't dish up peas for that client or replace that meal with another option that is already on the menu. No one from the kitchen called me to perhaps suggest an meal swop on the menu or to explain where or how they use cauliflower or broccoli BUT, that is just way to difficult for them.

The worst excuses I have ever heard. Employees who bunk work, give much better, creative ways of getting out of work and staying at home. Perhaps learn from them!!!