Kauai staff running away and hiding instead of providing customer service

I went to Kauai in Virgin Active Milpark on 6th September 2017 to order a small smoothie with my Discovery Vitality Reward. The manager on duty told me that he didn’t have any small smoothie cups and couldn’t help me. I told him that he could he could use the large cups and fill it in half. He said that he couldn’t do so. I asked for his name which he refused to give me. I then tried to take a photograph of him but he ran away in the back. I tried to take a photograph of his assistant and she also ran away in the back. I have several photographs and videos showing Kauai staff of Virgin Active Milpark hiding their faces and running away to the back and leaving the frontshop empty.

Absolutely shocking as to how Kauai employs its staff. They don’t know the first thing about customer service and have the audacity to run away from the problem instead of referring it to higher management. Needless to say that I lost my Discovery Vitality Reward.