Kauai Rustenburg service is bad

The service at Kauai inside Virgin Active in Rustenburg is bad. There’s poor communication between the app and the store. Everytime you order on the app you also have to call the store to ensure they prepare your order on time. This is a serious inconvenience and the stuff don’t make it easier. Their attitude is bad. They make it seem like it’s the customer’s fault if they don’t call when placing an order on the app.