Kauai Head Office

1. Lifestyle Centre Kloof Street: we had bad service on Sunday, 1 January - it took over an hour to get our food and drinks despite reminding them several times 2. I complaint via their website and Aqeela Taliep assured me that the area manager would contact me within 72 hours. The area manager did not contact me within five days. I sent another email to Aqeela - no response for a full working day. I called and after a few hours she called back: she could not remember what I was talking about - she did not bother to check my mails before she called me and it wasn't her fault and somebody else would call me. Somebody else did call me: she did not know what I was talking about, she had not bothered to read my two emails. She said it wasn't her fault but the area manager did not manage to reach me and would try to call me again. What bad service! I thought of doing Kauai a service by telling them that they need to brush up on their training of their staff but their office staff need MUCH more training. Good luck to them