kauai cresta is a circus

i ordered on uber eats today at 1.45pm - called the store at 2.45pm and spoke to porsche as it hadnt arrived , porsche took my cell number and said she would call back - no call came so i called again at 3pm - still no follow up ? no delivery no food ..whats going on ? really dissapointed - terrible service - Kauai, Cresta Order #23617 1.52pm