Great customer service & great subscription on app

I LOVE Kauai wraps and was super excited when I saw they have a wrap subscription on the app (5 wraps to be redeemed within 30 days)

I recently bought the wrap subscription on the Kauai app. I was at Kauai when I bought the subscription and afterwards immediately placed my first order for a wrap wanting to make use of my subscription. I noted on my banking app that the amount for the subscription was deducted twice from my account as well as the full amount of the wrap I ordered.

I reached out to Kauai customer service via email and FB regarding the double deduction (not mentioning that I also paid full price for my first order given that I still had all my wrap vouchers available on the app, i.e. it did not deduct one). The double payment was reversed and I immediately got confirmation from my bank as well regarding the reversal. I was super impressed when customer service also picked up on their own that I paid full price for a wrap after my purchase and gave me a free wrap voucher to compensate for that!

Mistakes happen and is understandable, thank you Kauai for taking accountability, resolving the matter and also going out of your way to make up!

I will definitely buy a subscription again!