Disgusted and annoyed

This is absurd. App deactivated and a promise that my profile and points earned will not be forfeited. It was also communicated that a new and improved version to be launched 16 March 2022. Today is 17 March , I can't login nor access app . Tried download many times, no luck. You call their call centre, calls going unanswered. Being referred to email which they know they will not attend to as a matter of urgency. Don't know why people are in customer service whereas they know nothing about customer service excellence and effective communication. This is really an inconvenience and the reason we support this brand is Convenience at the clubs we frequent and supporting the staff to keep them employed. So can someone take action to attend to my query and struggles. And get that call centre running effectively. You knew you were doing a system upgrade, you should have planned for technical or customer related enquiries.

So annoyed right now