Worst service

<p>I booked my move with the owner Brian, who confirmed all details be****hand. On the day of the move, the truck was suppose to arrive at 11;30, at 12;00 there was no sign of them nor any communication. I eventually phoned Brian who told me I muast call the driver myself. The driver said he has been stuck with a broken truck for a while and Brian was aware of this (I received no communication otherwise regarding this, we were literally just waitg till they evfentually decided to arrive). Eventually at 13;45 a truck arrived. A smaller one thann agred apon. Therefore a second trip was required, which I had to pay for</p> <p> </p> <p>During the loading of our couches my wife warned them that the manner in which they placed them will damage the couches. The movers guarunteed us that they know what they are doing and nothing will happen.</p> <p> </p> <p>Unloading the couches at the new house, the one was torn. I called Brian to inform him about this. Said I was not going to pay all the money as leverage untill he reapired my furniture. @ lampshades were also damaged. In follow up phone calls an hour later, where he shouted, swore, screamed and insulting me. He threatended my to come to my house and collect his money with force. I have a young family and can nopt risk someone like that arriving at my house possibly when I am n ot there. Reluctingly I paid the balance via EFT. Knowingly that I will never get my damaged furniture repaird. He guarunteed me that he will sort out the damage with his insurance.</p> <p>3 weeks passed and no resolution. I called and sent messages asking what was happening, everytime rudely he is sorting it out. Another week passed with nothing happening. I contacted the website company who referred me to Brian. They then informed me that he has been removed from their provider list days before me phoning. . At that stage Brian requested me to get quotes to repair the couches, which I provided. He then said he will only pay 60% and nothing more.</p> <p>In know I will never see my damaged furniture repaired. I just think I need to warn whoever considers using them that teir customer service is appauling</p>