NO DELIVERY, NO HELP, WAYBILL NR CAN'T BE FOUND

I ordered and payed on the 27 July 2015, and i am still waiting for my daughters 11 piece bedding set and a diaper bag, do she send my parcel to the wrong address and send my the waybill nr, so i went to the courier guy web site clicked on track my parcel and no details and then i phoned the customer care and gave them the waybill nr, sorry mam i am not able to tell you where your parcel is because i am not able to find this waybill nr, so i asked her what am i to do now because i am waiting for my parcel, she said i need a ref nr and a date when the couriers picked up my parcel, then i phoned Kathleen Trienkies Theron told her what Sandra said from courier guy and asked for n photo or a picture of the waybill and never have i received it i keep on phoning for a a ref nr and a date and nothing she just ignores my phone calls and if she picks up she as a lot of explanations shes not home she is not near her book blah di blah... What am i to do.... Please people yes she did send some of her clients work but there is a lot of people also complaining like me so be careful!!