Deposit Refund Struggle

I made a deposit in July, to reside at this guesthouse during a weekend in September for a trip myself and 6 other people will take to Johannesburg. It was a hassle free process to get the 50% deposit fee in.

Early August, the 8th, I got an email that THEY had to cancel my booking due to maintenance that they will undergo. Long story short, I still have not received my refund FOUR WEEKS later. Upon my query, the lady responsible for my refund, named Ana Maria, was completely disrespectful and told me she made the refund (clearly not in my account) and has nothing else to say to me and dropped the call in my ear.

After countless calls and emails with my proof of payment I have been struggling to get my deposit back from them DUE TO A CANCELLATION THAT THEY MADE, not even me. I really suggest you think twice before you intend making use of their guesthouse services.