Poor Customer Service

I called the hotel trying to make an appointment for one of my colleagues. There's a lady called Thandeka there, I must say I'm disappointed to see there's people who become rude to customers who want to bring in money to the company.

So this Thandeka lady says to me do you want to book for kat leisure or property? I mean I'm a first time caller please explain what you mean by that? She could not explain instead she started being rude to me and asked me what exactly do I want.

Instead of her letting me know that kat leisure means this and property means that. She told me I must know what I want and I might as well send an email to the hotel.

Regards