Arminel Hogsback

Dear Sir/Madam,

It is so unfortunate that I find myself writing this review.

I stayed at the Arminel with my family about 4 years ago and our experience was wonderful, thus, I thought it would be a great idea to come visit again with a group of friends. However, I could not have been more wrong.

I, as well as my friends were deeply disappointed by the condition of the self catering rooms at the Arminel Village in Hogsback this weekend. We checked in on Saturday 22 September and were extremely unhappy to find various problems with the chalets allocated to us. The chalets allocated were 13 and 14.

We were shocked to find that a 4 star self catering unit contained towels which had multiple stains on as well as threads coming loose at the ends. The duvet covers as well as the sheets on the beds had holes as well as stains on them.

We found that the fridge in chalet 13 was not working. This was a major problem as we were travelling with meat and needed to store it in the fridge after travelling from far. I am certain that you understand the importance of keeping meat at the correct temperature.

The amount of cutlery supp**** in chalet 14 was less than the number of people it could accommodate.

The drinking glasses and almost all of the pots/pans and serving dishes had to be thoroughly washed before use as this was clearly not done properly before.

We requested the rooms to be cleaned on Sunday 23 September. It is clear that the cleaning staff have not been sufficiently trained. The trash was not taken out and the bathroom did not look like it had been cleaned either.

All of the mountings on the taps are loose. It is rather annoying to have to hold the tap down so it can be opened properly.

Light bulbs in chalet 14 had previously blown and were not replaced.

As you can see, a multitude of problems were experienced. It is unbelievable that a place that is rated as a 4 star does not live up to that standard.