PAY FOR LICENCE - NO ACTIVATION!

I recently installed the trail version Kaspersky Password Manager product on my computer and phone.<br> After ensuring it'll provide everything I needed from the product (ie syncing between computer and phone), on 24/03/2016 I bought the full version online. When the email with the activation code was sent to me, I logged in on the (online) account and inputted the code. The code was processed, but the product never 'activated' so I can use more than the limited trail entries.<br> I used Kaspersky's online support to logg the issue, describing what I've done, and the results.<br> On 25/03/2016 I received a link from they're support \how to activate Kaspersky Total Security 2016 (not the same product as what I purchased).<br> My frustration is FAR thru the roof. How long will they take to resolve this issue, since I presumably won't be \"credited\" for the days I'm losing of the 1 year subscription, and I am 100% unable to use the purchased product?"