Poor Service

We visited Kasi Chef (Kagiso) store yesterday and ordered a combo of regular chips and Russians. The chips portion was extremely small, far below what we expected. When we raised the issue, the manager dismissed our concern and refused to offer a refund or exchange. He showed no interest in resolving the matter or acknowledging the complaint.

The store manager’s response was unprofessional. He stated that the portion size was standard and refused to offer any form of resolution. His attitude was showing no regard for customer satisfaction or basic service standards.

Despite having paid for the meal, we left the food behind and exited the store disappointed, frustrated and shocked by the lack of accountability and respect. This experience reflects a serious failure in customer service and business ethics.

I urge Kasi Chef management to investigate this incident and take appropriate steps to ensure customers are treated fairly and respectfully in the future.