BP
Brendan P

1 reviews | Active since Oct 2014

20 May 2015, 16:22

Good service, Nice venue, poor food

I ate last night at your Irene Branch, on a date night with my girlfriend. I really wanted to spoil her so I decided to take her to your Irene branch as it really looked like a perfect place to spoil her. The Venue is beautifully set up and the service from David, our waiter was top notch. Just that the food was a complete let down. <br> I ordered the Roast Pork Belly, The bottom 1cm of pork belly was burnt black and tough, I had to remove it to try cut into the center of the portion. The skin was also tough and that when i tried to cut into the pork belly it moved all over the plate. The vegetables were nice but the butternut was cold. Really not what I would expect for the price or at your type of restaurant. <br> My girlfriend had the Peri Peri Chicken, That was also very over cooked and dry inside, topped with bottled peri peri sauce, not even grilled, portion size was large but really not what we expected. <br> We ordered dessert, I ordered the Peppermint Crisp Tart, yet another disappointment. Not soft and light but very dense and \boxy"flavoured. There were actually 2 slices on top of each other for my portion"

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Replies (1)
Karoo Cattle And Land - Irene
Karoo Cattle And Land - Irene's reply21 May 2015, 06:44
Official
Hello brendanpre,

I have rep**** at length to the identical email you sent me but unfortunately this website has way too little space to accommodate the detailed reply required.
I am sorry you chose not to make us aware of your concerns on the night as David your waiter or Matt, the manager who visited your table, would happily have made every effort to ensure a pleasant dining experience for you. I hope to see you back at Karoo in future and would be pleased if you would book directly with me on ***. Rod Walker