Non-Delivery of Goods – R10,811 Purchase via Mobicred – Urgent Assistance Required

On 26 February 2026, I made an online purchase from karlsouthafricaoutletstore.co.za using my Mobicred account for the amount of R10,811.00.

Since the transaction was processed:

I have not received the goods.

I have not received confirmed tracking details.

The merchant has not responded to communication attempts.

The website does not provide verifiable contact details or a physical business address.

I have serious concerns about the legitimacy of this online store and believe this may involve non-delivery or possible *****.

I have formally disputed the transaction and request:

Immediate investigation into this merchant.

Suspension of the debt on my Mobicred account pending investigation.

Assistance in recovering the funds.

This matter is urgent due to the significant amount involved.

I am willing to provide proof of transaction, screenshots, and any supporting documentation required.

I trust this issue will be treated with urgency and resolved promptly.

Siyabonga Zuma