Worst customer service experience I have ever had. Order not received. Refund not given.

I am so disappointed with the service I have received from your company. I ordered a book from my son in June and to date not received it. I requested a refund over a month ago and am still waiting for a refund. I call the landline number, but it just has an automated message: Thank you for calling Karibaa.com, Your call may be recorded for quality and training purposes, Please stay on the line, your call is being connected to the next available consultant. If you have an order with us, please have your order number ready. And yet I am never connected to speak to anyone. I have sent so many emails and no response?

I genuinely am starting to belive I will never receive my refund or even a response from this company. Please do yourself a favour, and do not order anything from them. Poorest customer service I have ever experienced. \

ORDER NUMBER: #***

Let's see if they have the decency to respond on this platform?