Why do I have to beg for a refund?!

This is a follow up review on my last review to highlight the lack of professionalism from this company. My initial order was placed on the 1st of October. A representative of the company tried to reach me on my phone and gave up after one phonecall, I explained I couldn't always be reached on my phone because of work and offered my email address as an alternative to reach me. I was offered a full refund for my product on 11 December 2020, and sent Karibaa my banking details, to which there was no reply. On the 15th of December 2020, I sent a follow up email, asking them to please send the proof of payment to my email address and even provided my email address to them, and still no reply. Surely it can't be that difficult to process a refund, it was easy enough for them to accept my money. To say that I am fed up with the incompetence of this company is an understatement. I want my money back and I want it now, I have waited since the 1st of October and that is more than long enough.