very poor customer service

Item: Karibaa
Rating: 1
Author: morgan J

Order was supposed to be dispatched by the "1st week of February". Still waiting for tracking number. They're not responding to emails while calls to customer care line goes unanswered. I understand that Covid might be causing shipping delays, but not informing customers is completely unacceptable. Not sure what to do next...

Helpful (0)

Replies (2)

Karibaa's replyOfficial

15 Feb 2021, 15:16

Good day Morgan J

Please note we do apologize for the inconvenience kindly assist me with your order number so that i can assist you

Thank you
Millawn

Karibaa's reply15 Feb 2021, 15:16

Official

Good day Morgan J

Please note we do apologize for the inconvenience kindly assist me with your order number so that i can assist you

Thank you
Millawn

morgan J's updateReviewer Update

16 Feb 2021, 13:57

Good Day, order number is ***x17102. Your customer service center is not answering calls or responding to emails.

morgan J's update16 Feb 2021, 13:57

Reviewer Update

Good Day, order number is ***x17102. Your customer service center is not answering calls or responding to emails.