Urgent Refund from Karibaa_Order ID #***

Item: Karibaa
Rating: 1
Author: Yolande J

Still Awaiting Refund!!! I have placed an order and paid to the value of R1540.00. Even my account if locked on the website and are unable to open it

Transaction Date: 30.10.2021 Transaction Amount: R1540.00

Email received 03.11.2021: / Dear Valued Customer Yolande Jacobs KARIBAA order update for Order ID #*** !!!! We know you’re excited to get your order, so this is just a friendly update advising that your order will be dispatched IN THE WEEK OF 29 NOVEMBER 2021 Tracking number will be sent once item has been dispatched. / I have followed up Multiple times for this parcel as this was Actually a Christmas gift for my daughter.

After a lot of emails and phone calls I received the below email: / Hi Jacobs, Yolande (Y) We are sorry that you had to follow up multiple times regarding this order, we are aware of the reputation our company holds and we are reaching out to be completely transparent with our valued customers We are currently experiencing some challenges in terms of our Operational Shipments from our overseas warehouse which further creates a delay in order deliveries being met. That being said we kindly request to be given a Grace period of TWO months to ensure that your order is successfully fulfilled and also to ensure that our logistics and operations are aligned to get back into ensuring Good service delivery to all our valued customers such as yourself We completely understand your disappointment. Our intention at Karibaa is for our customers to know that we are doing our absolute best to get back to them as soon as we possibly can without losing our business and our employees’ livelihoods. We appreciate the patience and understanding some of our customers have shown, and we are making a promise that we will get back to all our customers with integrity and sincerity. Kind regards Team Karibaa www.karibaa.com /

I have rep**** and received a reply that the order is processed on On Thu, 9 Dec at 4:10 PM ,

" Hi Jacobs, Yolande (Y),

Please note we have proceeded with your order Thank you Customer Service Rep Milon " I have followed up daily / weekly on this refund, and still up to today No refund was done.

On Friday 30.09.2022 I received the following email / Hi Jacobs, Yolande (Y),

Thank you for your email.

Good day i have send your details to the accounts department i just waiting on them to get back to me with the proof of payment please.