************ business practice Karibaa

This business is ************ in it's business practice. They go out of their way not to respond to queries. I have yet to get any communication from Karibaa about my order placed on Feb 21st. No tracking info, no response to online chats, nothing. I have already tried to get a refund as clearly they don't instill confidence in their customers. I can't understand why they are still permitted to advertise online.