NW
N W

1 reviews | Active since Mar 2018

09 Jun 2020, 12:28

UNRELIABLE RETAILER - DO NOT ORDER

I ordered items for my baby on 28 May, received an email stating that they will send me details regarding the delivery. On 5 June 2020 I emailed them regarding my order. No one ever responded to my email. I am very unhappy and would like a full refund of my money.

0
Replies (3)
Karibaa
Karibaa's reply09 Jun 2020, 12:37
Official
Good day

We are sorry to hear that you have not received your order as well as communication in regards to the status of your order. Kindly provide us with your order number as well as the name you placed your order and we will process an immediate refund as soon as possible.

Regards
Clara
NW
N W's update09 Jun 2020, 12:48
Reviewer Update
Nastassjia Williams,
Thank you for your order from Main Website Store. If you have questions about your order, you can email us at ***.
Your *** for Order #***
Karibaa
Karibaa's reply09 Jun 2020, 13:55
Official
Good  day

Please note we have advised Payfast to process your refund. They usually take 5 - 10 days to credit your account but it could be earlier than that. We have also cc'd you in the email communication so you can see the progress of your refund.

Kind regards
Clara