Unable to trust correspondence as true.

Well, it is the 23rd today, and my order was placed and paid for on 20th March, with the website promise of 7-14 days delivery time. The email also "blamed it on covid"-a line used by businesses as a lame excuse, I may say. I too have a business that uses products produced in the USA, and we are still able to satisfy our customers with a reasonable turnaround time. I have tried phoning the company-the website telephone number has a message that states it is disconnected. The number that I have in the support email goes directly to voicemail-there is never an answer. After receiving an email (after my complaint on non-correspondence), I was informed that my order would be delivered during the week of 11/4. After no delivery or contact, I emailed support a day ago, only to receive an email to say they are waiting for the shipment to arrive at ORT international! So was I blatantly **** to about the potential delivery to appease me- or is this business' logistics totally *****ed up??? I still have no idea at all when to expect delivery, and there is no mention of a refund. I have no faith whatsoever in this Karibaa! And hope to see my order or my money in the near future.