The WORST SHOPPING EXPERIENCE EVER!

I have had one of the worst shopping experiences with these guys. So much so that it has prompted me to join Hello Peter and I wasn't surprised at all to see how dismal their ratings are on this platform.

I made an order of close to R4000 for 2 Cases of 3 of French wine on the 20th of August. On the 21st they responded and said they didn't have one of my the cases I ordered in stock, so they offered me a choice of 2 other wine cases from the same brand and a case of champagne from another. I indicated to them that I was happy to go with any of the wine cases they suggested as alternatives, and I received a mail from them on the 23rd to confirm this.

My order was finally delivered a month later on the 25th of September (which was a Friday) and to my surprise, there was literally only 1 bottle of wine in the entire package. The rest, was a case of three champagnes, and I was naturally extremely disappointed after having waited for as long as I had. I spent the next working day (Monday) trying to phone their support center to absolutely no avail. The next day (Tuesday 29th September) I wrote them a mail where I explained exactly what had happened, using all our correspondence as a paper trail, and asked that they resolve the issue. They didn't respond. I wrote to them at least 3 more times that week, tried their chat dis-functionality on their website, and called them countless times on their support line and not once did they respond or get back to me.

On the 12th of October I received a mail from them asking me to send a picture of the order (I had already sent to them in my initial email), so I sent it to them, again. Today is the 29th of October and I am no better off that I was a month ago. I still haven't spoken to anyone from this company and I'm still stuck with the wrong order.

Karibaa simply takes your money (the most effective part of their process) and has absolutely no interest in fulfilling what they have take that money for. That is a CRIME against consumers who work their hearts out to get enough money to spend on their website. How can consumers have ABSOLUTELY NO RECOURSE. How can they sleep at night knowing they are robbing the very people who have chosen them. In a country with a struggling economy like South Africa.

I am beyond disappointed and I would advise anyone who values the money they make, not to spend it with these guys. If you do, they'll take it, but after that, you're on your own.