Terrible Service

This is the worst experience of online shopping I have ever had...we are approaching 12 months since the order..They wrote to me in January saying a refund would be processed soon..nothing...I have sent numerous emails and today received yet another one from "Sam'' saying that it will take 30 - 90 days to process a refund..why ??..I had this notification in January, just seems to be the standard bat you away letter. I think this site should be closed down, how they can get away with such terrible service is beyond me. I think all of these cases on Hellopeter should get a class action together... I am sure this shoddy way of trading is ********