NH
Natasha H
1 reviews | Active since Feb 2015
10 Jun 2020, 15:21
TERRIBLE COMPANY - DO NOT ORDER FROM THEM!
Terrible service:
1. Firstly, they got my order wrong - delivered 3 units instead of 6 which I had ordered;
2. The online chat function on their website seems to be manned by a computer / robot, or a very rude and inefficient person, named Jhulia Andrea, as it/they responded as follows to my chat:
“We’ll I’m a boy named Elijah I live in South Africa but I want to celebrate 4 of July. So I fought have me and my family could have presents PLEASE,PLEASE make it free I don’t want to spend my money”
Helpful (0)
Replies (5)0
Replies (5)
Karibaa's replyOfficial
10 Jun 2020, 16:05Good day
We are sorry to hear that you have not received your complete order and that you could not get hold of us. Kindly provide us with your order number and name you used to place your order and we will look into your order ASAP.
Regards
Clara
We are sorry to hear that you have not received your complete order and that you could not get hold of us. Kindly provide us with your order number and name you used to place your order and we will look into your order ASAP.
Regards
Clara
Karibaa's reply10 Jun 2020, 16:05
Official
Good day
We are sorry to hear that you have not received your complete order and that you could not get hold of us. Kindly provide us with your order number and name you used to place your order and we will look into your order ASAP.
Regards
Clara
We are sorry to hear that you have not received your complete order and that you could not get hold of us. Kindly provide us with your order number and name you used to place your order and we will look into your order ASAP.
Regards
Clara
NH
Natasha H's updateReviewer Update
10 Jun 2020, 16:12My order number is #*** and the name I used is Natasha van Hoepen.
What is your response regarding the ridiculous reply from your live chat "assistant" named "Jhulia Andrea"?
What is your response regarding the ridiculous reply from your live chat "assistant" named "Jhulia Andrea"?
NH
Natasha H's update10 Jun 2020, 16:12
Reviewer Update
My order number is #*** and the name I used is Natasha van Hoepen.
What is your response regarding the ridiculous reply from your live chat "assistant" named "Jhulia Andrea"?
What is your response regarding the ridiculous reply from your live chat "assistant" named "Jhulia Andrea"?
Karibaa's replyOfficial
10 Jun 2020, 16:26You have only received 3 because we are still waiting for the outstanding to arrive from our warehouse. As soon as we have received them we will dispatch them to you. If you do not wish to wait we can process a refund for the outstanding.
We will investigate the response you got from live chat.
We will investigate the response you got from live chat.
Karibaa's reply10 Jun 2020, 16:26
Official
You have only received 3 because we are still waiting for the outstanding to arrive from our warehouse. As soon as we have received them we will dispatch them to you. If you do not wish to wait we can process a refund for the outstanding.
We will investigate the response you got from live chat.
We will investigate the response you got from live chat.
NH
Natasha H's updateReviewer Update
10 Jun 2020, 16:31I would like to receive the remaining three items please. Just know that, if I do not receive the items and also a outcome regarding the bad response from your live chat, I will keep posting bad reviews, for the world to see, until you assist me.
NH
Natasha H's update10 Jun 2020, 16:31
Reviewer Update
I would like to receive the remaining three items please. Just know that, if I do not receive the items and also a outcome regarding the bad response from your live chat, I will keep posting bad reviews, for the world to see, until you assist me.
Karibaa's replyOfficial
10 Jun 2020, 16:35You will definitely receive your order!
Karibaa's reply10 Jun 2020, 16:35
Official
You will definitely receive your order!