Poor customer service, No response
I ordered early July, received a mail confirming my order. The mail advised that my order will be dispatched between 31st July and 7th August. I have received no correspondence since. I have tried emailing, this bounces back, tried calling, goes to voicemail, tried whatsapp, messages not read. I would like to have this resolved asap, either a refund or delivery of my product. Pleas help /assist on the way forward. Terrible customer service.
Helpful (0)
Replies (10)0
Replies (10)
Karibaa's replyOfficial
11 Aug 2020, 12:38Hi Qasiem,
We are terribly sorry for the inconvenience on your order. Please know that this is not the experience we want you to have. You have my 100% assistance until we get this sorted out.
We already send you an email regarding about the order.
Thank you for your patience and understanding.
Karibaa.com
We are terribly sorry for the inconvenience on your order. Please know that this is not the experience we want you to have. You have my 100% assistance until we get this sorted out.
We already send you an email regarding about the order.
Thank you for your patience and understanding.
Karibaa.com
Karibaa's reply11 Aug 2020, 12:38
Official
Hi Qasiem,
We are terribly sorry for the inconvenience on your order. Please know that this is not the experience we want you to have. You have my 100% assistance until we get this sorted out.
We already send you an email regarding about the order.
Thank you for your patience and understanding.
Karibaa.com
We are terribly sorry for the inconvenience on your order. Please know that this is not the experience we want you to have. You have my 100% assistance until we get this sorted out.
We already send you an email regarding about the order.
Thank you for your patience and understanding.
Karibaa.com
's updateReviewer Update
20 Aug 2020, 08:43Hi I am still waiting for my tracking number, last correspondence I received on whatsapp was on the 14th. please can you update me. from your reaction to my issue, it does not look like you mean this " We are terribly sorry for the inconvenience on your order. Please know that this is not the experience we want you to have"
's update20 Aug 2020, 08:43
Reviewer Update
Hi I am still waiting for my tracking number, last correspondence I received on whatsapp was on the 14th. please can you update me. from your reaction to my issue, it does not look like you mean this " We are terribly sorry for the inconvenience on your order. Please know that this is not the experience we want you to have"
Karibaa's replyOfficial
20 Aug 2020, 09:12Hi Qasiem,
I have sent you an email about the order update. Kindly check your spam or trash folder. I am already working with our Logistics team to finalized the new ETA for the order. Please let me know if you didn't receive my email so I can further assist. I will not stop until we get this sorted out for you.
Sincerely,
Jonnie
Karibaa.com
I have sent you an email about the order update. Kindly check your spam or trash folder. I am already working with our Logistics team to finalized the new ETA for the order. Please let me know if you didn't receive my email so I can further assist. I will not stop until we get this sorted out for you.
Sincerely,
Jonnie
Karibaa.com
Karibaa's reply20 Aug 2020, 09:12
Official
Hi Qasiem,
I have sent you an email about the order update. Kindly check your spam or trash folder. I am already working with our Logistics team to finalized the new ETA for the order. Please let me know if you didn't receive my email so I can further assist. I will not stop until we get this sorted out for you.
Sincerely,
Jonnie
Karibaa.com
I have sent you an email about the order update. Kindly check your spam or trash folder. I am already working with our Logistics team to finalized the new ETA for the order. Please let me know if you didn't receive my email so I can further assist. I will not stop until we get this sorted out for you.
Sincerely,
Jonnie
Karibaa.com
Karibaa's replyOfficial
21 Aug 2020, 09:57 Hi Qasiem, Please be advise that the estimated dispatched date of your order is within the week of 24 - 28 of August 2020. Tracking number to follow. Thank you
Regards,
Jonnie
Karibaa.com
Regards,
Jonnie
Karibaa.com
Karibaa's reply21 Aug 2020, 09:57
Official
Hi Qasiem, Please be advise that the estimated dispatched date of your order is within the week of 24 - 28 of August 2020. Tracking number to follow. Thank you
Regards,
Jonnie
Karibaa.com
Regards,
Jonnie
Karibaa.com
's updateReviewer Update
31 Aug 2020, 15:44Hi Jonnie
The week of the 24 - 28 has come and gone, I still did not receive my tracking number. Please can you resolve this urgently, its ore then a month since my initial delivery date and more then 2 month since I ordered and paid.
I don't understand how your'l can be so *********** after escalating the situation.
The week of the 24 - 28 has come and gone, I still did not receive my tracking number. Please can you resolve this urgently, its ore then a month since my initial delivery date and more then 2 month since I ordered and paid.
I don't understand how your'l can be so *********** after escalating the situation.
's update31 Aug 2020, 15:44
Reviewer Update
Hi Jonnie
The week of the 24 - 28 has come and gone, I still did not receive my tracking number. Please can you resolve this urgently, its ore then a month since my initial delivery date and more then 2 month since I ordered and paid.
I don't understand how your'l can be so *********** after escalating the situation.
The week of the 24 - 28 has come and gone, I still did not receive my tracking number. Please can you resolve this urgently, its ore then a month since my initial delivery date and more then 2 month since I ordered and paid.
I don't understand how your'l can be so *********** after escalating the situation.
Karibaa's replyOfficial
01 Sept 2020, 14:09Hi Qasiem,
We apologize for further delay. Our goal is to provide total satisfaction with the whole order experience with us and this is definitely not the experience we want you to have.
We have sent you an email and update you with the full dispatch and delivery details.
Sincerely,
Jonnie
We apologize for further delay. Our goal is to provide total satisfaction with the whole order experience with us and this is definitely not the experience we want you to have.
We have sent you an email and update you with the full dispatch and delivery details.
Sincerely,
Jonnie
Karibaa's reply01 Sept 2020, 14:09
Official
Hi Qasiem,
We apologize for further delay. Our goal is to provide total satisfaction with the whole order experience with us and this is definitely not the experience we want you to have.
We have sent you an email and update you with the full dispatch and delivery details.
Sincerely,
Jonnie
We apologize for further delay. Our goal is to provide total satisfaction with the whole order experience with us and this is definitely not the experience we want you to have.
We have sent you an email and update you with the full dispatch and delivery details.
Sincerely,
Jonnie
's updateReviewer Update
09 Oct 2020, 08:22Hi
Its been another month and I am still waiting, Your service is shocking, with false promises. you keep on giving excuses and asking for 1 more day. I am utterly disgusted. you'll should be closed down as a **** site. I would like to have my product or my money back. I dont understand the other 5 star reviews, its almost like your'll hire people to review for you, or mayb you treat customers selectively. Pathetic service
Its been another month and I am still waiting, Your service is shocking, with false promises. you keep on giving excuses and asking for 1 more day. I am utterly disgusted. you'll should be closed down as a **** site. I would like to have my product or my money back. I dont understand the other 5 star reviews, its almost like your'll hire people to review for you, or mayb you treat customers selectively. Pathetic service
's update09 Oct 2020, 08:22
Reviewer Update
Hi
Its been another month and I am still waiting, Your service is shocking, with false promises. you keep on giving excuses and asking for 1 more day. I am utterly disgusted. you'll should be closed down as a **** site. I would like to have my product or my money back. I dont understand the other 5 star reviews, its almost like your'll hire people to review for you, or mayb you treat customers selectively. Pathetic service
Its been another month and I am still waiting, Your service is shocking, with false promises. you keep on giving excuses and asking for 1 more day. I am utterly disgusted. you'll should be closed down as a **** site. I would like to have my product or my money back. I dont understand the other 5 star reviews, its almost like your'll hire people to review for you, or mayb you treat customers selectively. Pathetic service
's updateReviewer Update
12 Oct 2020, 11:52I am still waiting for you to respond........... I am not surprise that the multiple complains doesn't bother you. Its in keeping with your service standard
's update12 Oct 2020, 11:52
Reviewer Update
I am still waiting for you to respond........... I am not surprise that the multiple complains doesn't bother you. Its in keeping with your service standard
's updateReviewer Update
13 Oct 2020, 11:26I will be taking this up with the ombudsman, I have given you sufficient time to resolve my issue.
's update13 Oct 2020, 11:26
Reviewer Update
I will be taking this up with the ombudsman, I have given you sufficient time to resolve my issue.
's updateReviewer Update
26 Mar 2021, 17:51I finally recieved my product. 8 months late but atleast url didn just take my money and not deliver
's update26 Mar 2021, 17:51
Reviewer Update
I finally recieved my product. 8 months late but atleast url didn just take my money and not deliver