Pathetic service - NO refund from Karibaa

If I could I would not select any star. I purchased a product in February. A few weeks after I was told there was no stock. the a few weeks after, they said they would give me a refund. it is the 12th of May and still nothing. I would have been liasing with Milon. He keeps apologising and saying that I will get my refund, but he has been doing this since March. I will never use this service again. It is beyond pathetic. Taking a customers money and refusing to refund or even provide the service for that matter. Please do not use them.