VI
Vanessa I
1 reviews | Active since Sept 2020
05 Sept 2020, 17:12
Non existent service...still waiting for a "back office" to check an order....
I ordered a Breadmaker from Karibaa Order 10007on 22 July 2020 and was told it would arrive between 9-17 August. Having not received information about tracking my order I contacted them on their WhatsApp number on 13 August asking when it would be sent and was told it would be dispatched between 9-17 August. I resent a WhatApp on 17 August and had a message "Hi, let me contact our Back Office Team to check what's causing the delay". On 18 August received a message saying "Hi I have forwarded this to our back office team and they will send you an email regarding this, kindly wait for it" . On 22 August I sent another WhatsApp which was never opened asking "Until When I should wait?" I sent an email on 22 August to which came back with: " We apologise this is taking some time. We will be checking on this with our back office etc..." Email Messages from both Reynan and David at Customer Care. What care!
Helpful (0)
Replies (4)0
Replies (4)
Karibaa's replyOfficial
07 Sept 2020, 09:59Hi Vanessa,
We are very sorry for the delay in our shipment. Getting a pro-active update about your order is really important. Our goal is to provide total satisfaction with the whole order experience with us.
We have sent you an email and update with the full dispatch and delivery details.
Please reply to our email if you have any further questions or clarifications so we can immediately assist.
Thank you.
Sincerely,
Jonnie
We are very sorry for the delay in our shipment. Getting a pro-active update about your order is really important. Our goal is to provide total satisfaction with the whole order experience with us.
We have sent you an email and update with the full dispatch and delivery details.
Please reply to our email if you have any further questions or clarifications so we can immediately assist.
Thank you.
Sincerely,
Jonnie
Karibaa's reply07 Sept 2020, 09:59
Official
Hi Vanessa,
We are very sorry for the delay in our shipment. Getting a pro-active update about your order is really important. Our goal is to provide total satisfaction with the whole order experience with us.
We have sent you an email and update with the full dispatch and delivery details.
Please reply to our email if you have any further questions or clarifications so we can immediately assist.
Thank you.
Sincerely,
Jonnie
We are very sorry for the delay in our shipment. Getting a pro-active update about your order is really important. Our goal is to provide total satisfaction with the whole order experience with us.
We have sent you an email and update with the full dispatch and delivery details.
Please reply to our email if you have any further questions or clarifications so we can immediately assist.
Thank you.
Sincerely,
Jonnie
VI
Vanessa I's updateReviewer Update
10 Sept 2020, 16:41This is the message I received from Johnny in my email promising me Tracking and Shipment details within 24-48 hours received on Monday 7 September at 0957, see below:
Since then I have not received any update or tracking and shipping details as mentioned in the email. The reply to my previous Hellopeter complaint was equally dishonest. Karibaa have never, as they say " sent ...an email and update with the full dispatch and delivery details "
This is seriously dishonest and another example of their bad service. and whitewashing.
No tracking. They cannot repect their own deadlines. Smoke and mirrors.
Since then I have not received any update or tracking and shipping details as mentioned in the email. The reply to my previous Hellopeter complaint was equally dishonest. Karibaa have never, as they say " sent ...an email and update with the full dispatch and delivery details "
This is seriously dishonest and another example of their bad service. and whitewashing.
No tracking. They cannot repect their own deadlines. Smoke and mirrors.
They should be banned from trading in South Africa
Hi Vanessa Itie,
Hope this message finds you well.
Hi Vanessa Itie,
Hope this message finds you well.
We are very sorry for the delay in our shipment. I know how important it is to get your order on the said time frame. Moving forward you have my 100% assistance until we get this sorted out for you. I already track your order and escalate this to our Logistics Team to prioritize the dispatchment of your order.
I will make sure to update you with the new tracking and shipping details within 24-48 hours.
I will make sure to update you with the new tracking and shipping details within 24-48 hours.
Thank you for your patience and understanding.
Sincerely,
Jonnie Karibaa
Sincerely,
Jonnie Karibaa
VI
Vanessa I's update10 Sept 2020, 16:41
Reviewer Update
This is the message I received from Johnny in my email promising me Tracking and Shipment details within 24-48 hours received on Monday 7 September at 0957, see below:
Since then I have not received any update or tracking and shipping details as mentioned in the email. The reply to my previous Hellopeter complaint was equally dishonest. Karibaa have never, as they say " sent ...an email and update with the full dispatch and delivery details "
This is seriously dishonest and another example of their bad service. and whitewashing.
No tracking. They cannot repect their own deadlines. Smoke and mirrors.
Since then I have not received any update or tracking and shipping details as mentioned in the email. The reply to my previous Hellopeter complaint was equally dishonest. Karibaa have never, as they say " sent ...an email and update with the full dispatch and delivery details "
This is seriously dishonest and another example of their bad service. and whitewashing.
No tracking. They cannot repect their own deadlines. Smoke and mirrors.
They should be banned from trading in South Africa
Hi Vanessa Itie,
Hope this message finds you well.
Hi Vanessa Itie,
Hope this message finds you well.
We are very sorry for the delay in our shipment. I know how important it is to get your order on the said time frame. Moving forward you have my 100% assistance until we get this sorted out for you. I already track your order and escalate this to our Logistics Team to prioritize the dispatchment of your order.
I will make sure to update you with the new tracking and shipping details within 24-48 hours.
I will make sure to update you with the new tracking and shipping details within 24-48 hours.
Thank you for your patience and understanding.
Sincerely,
Jonnie Karibaa
Sincerely,
Jonnie Karibaa
Karibaa's replyOfficial
11 Sept 2020, 09:18Hi Vanessa,
I know how important it is to receive the product you ordered. My goal is to make sure that you will receive your order as soon as possible. After the 24-48 hours time frame I requested last September 7, 2020. I have sent you an email September 8, 2020 that the order is already forwarded for delivery.
As I promised, I am continuously tracking your order from time to time and and will make sure to update you right away once the tracking number is available when the courier receive the parcel.
I have sent you an email. Please reply to our email if you have any further questions or clarifications so we can immediately assist.
Thank you.
Sincerely,
Jonnie
I know how important it is to receive the product you ordered. My goal is to make sure that you will receive your order as soon as possible. After the 24-48 hours time frame I requested last September 7, 2020. I have sent you an email September 8, 2020 that the order is already forwarded for delivery.
As I promised, I am continuously tracking your order from time to time and and will make sure to update you right away once the tracking number is available when the courier receive the parcel.
I have sent you an email. Please reply to our email if you have any further questions or clarifications so we can immediately assist.
Thank you.
Sincerely,
Jonnie
Karibaa's reply11 Sept 2020, 09:18
Official
Hi Vanessa,
I know how important it is to receive the product you ordered. My goal is to make sure that you will receive your order as soon as possible. After the 24-48 hours time frame I requested last September 7, 2020. I have sent you an email September 8, 2020 that the order is already forwarded for delivery.
As I promised, I am continuously tracking your order from time to time and and will make sure to update you right away once the tracking number is available when the courier receive the parcel.
I have sent you an email. Please reply to our email if you have any further questions or clarifications so we can immediately assist.
Thank you.
Sincerely,
Jonnie
I know how important it is to receive the product you ordered. My goal is to make sure that you will receive your order as soon as possible. After the 24-48 hours time frame I requested last September 7, 2020. I have sent you an email September 8, 2020 that the order is already forwarded for delivery.
As I promised, I am continuously tracking your order from time to time and and will make sure to update you right away once the tracking number is available when the courier receive the parcel.
I have sent you an email. Please reply to our email if you have any further questions or clarifications so we can immediately assist.
Thank you.
Sincerely,
Jonnie
Karibaa's replyOfficial
16 Sept 2020, 14:26Hi Vanessa,
We apologize for the delay in our shipment that leads you to request a refund instead. This is definitely not the experience we want you to have. We have processed the refund to your account for this order.
We will also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
We apologize for the delay in our shipment that leads you to request a refund instead. This is definitely not the experience we want you to have. We have processed the refund to your account for this order.
We will also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Karibaa's reply16 Sept 2020, 14:26
Official
Hi Vanessa,
We apologize for the delay in our shipment that leads you to request a refund instead. This is definitely not the experience we want you to have. We have processed the refund to your account for this order.
We will also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
We apologize for the delay in our shipment that leads you to request a refund instead. This is definitely not the experience we want you to have. We have processed the refund to your account for this order.
We will also sent an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie