JG
Jeanine G
1 reviews | Active since Sept 2020
15 Sept 2020, 07:01
NON EXISTENT SERVICE FROM KARIBAA
I purchased a smart controller for a nintendo in Mid July for my son’s birthday in September. I heard nothing other than my order confirmation. A few weeks later I followed up via the live chat function and was told they were waiting for courier collection. I again followed up as my son’s birthday was approaching and still they used the courier excuse. I followed up again on Monday 14 Sept and was again given this excuse. I was extremely disappointed and requested a full refund which they have agreed to. I am worried about how long the process is going to be for the refund to reflect. When I went onto their FB page it seems they have plenty of unhappy customers. If only I had looked there beforehand....
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Replies (3)
Karibaa's replyOfficial
15 Sept 2020, 09:47Hi Jeanine,
We know how important it is to receive your order on the said time frame for delivery. We are very sorry to know that you requested a refund due to the delay.
We have processed the refund to your account for this order.
I have sent you an email and we will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
We know how important it is to receive your order on the said time frame for delivery. We are very sorry to know that you requested a refund due to the delay.
We have processed the refund to your account for this order.
I have sent you an email and we will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Karibaa's reply15 Sept 2020, 09:47
Official
Hi Jeanine,
We know how important it is to receive your order on the said time frame for delivery. We are very sorry to know that you requested a refund due to the delay.
We have processed the refund to your account for this order.
I have sent you an email and we will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
We know how important it is to receive your order on the said time frame for delivery. We are very sorry to know that you requested a refund due to the delay.
We have processed the refund to your account for this order.
I have sent you an email and we will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Karibaa's replyOfficial
15 Sept 2020, 12:33Hi Jeanine,
Please be advise that your refund was successfully processed to your account. You will also receive a notification from the Bank for the proof of refund.
Thank you so much for giving me the pleasure to get this sorted out for you. We assure you that would definitely not going to happen again
Hope you give us another chance to prove our service and provide great online shopping experience.
Thank you
Sincerely,
jonnie
Please be advise that your refund was successfully processed to your account. You will also receive a notification from the Bank for the proof of refund.
Thank you so much for giving me the pleasure to get this sorted out for you. We assure you that would definitely not going to happen again
Hope you give us another chance to prove our service and provide great online shopping experience.
Thank you
Sincerely,
jonnie
Karibaa's reply15 Sept 2020, 12:33
Official
Hi Jeanine,
Please be advise that your refund was successfully processed to your account. You will also receive a notification from the Bank for the proof of refund.
Thank you so much for giving me the pleasure to get this sorted out for you. We assure you that would definitely not going to happen again
Hope you give us another chance to prove our service and provide great online shopping experience.
Thank you
Sincerely,
jonnie
Please be advise that your refund was successfully processed to your account. You will also receive a notification from the Bank for the proof of refund.
Thank you so much for giving me the pleasure to get this sorted out for you. We assure you that would definitely not going to happen again
Hope you give us another chance to prove our service and provide great online shopping experience.
Thank you
Sincerely,
jonnie
JG
Jeanine G's updateReviewer Update
15 Sept 2020, 12:38Thank you for your response. I have in fact received an email from Standard bank but will check my bank account tomorrow to see if the funds are reflecting yet.
JG
Jeanine G's update15 Sept 2020, 12:38
Reviewer Update
Thank you for your response. I have in fact received an email from Standard bank but will check my bank account tomorrow to see if the funds are reflecting yet.