No parcel after 26 days

Order # 13054: I placed an order on 02/09/2020. The wesite states delivery between 7-14 days. I verified, using the online chat that I will receive the parcel within the stated period. On 11/09/2020 I received an e-mail promising to deliver the week of the 21st of September 2020?? After inquiry as to what happened to delivery between 7-14 days, I was told tgat my order would be prioritized. On 18 & 25/09/2020 I received an e-mail I received another notification stating that as promised they will deliver within the week of the 21st of September and that if there was any delay they would let me know. During the week of the 21st of September 2020, I received no tracking number, no parcel and no notification that the delivery was delayed. Today, 28/09/2020, after following up, I received a tracking number, still without confirmation of delivery date. No apology, only a tracking number. In my opinion TOTALLY UNACCEPTABLE. Let’s hope I actually get a parcel.