MM
Mamokhanya M
1 reviews | Active since Feb 2018
13 Oct 2022, 09:56
Misleading Descriptions and horrible customer service
On the 7th of September 2022 I shopped online for a tablet which is affordable. I came across Karibaa selling "My Samsung tablets" at an affordable price. Clicked on the karibaa link, shopped around the "Tablets" and the descriptions were clear eg My Samsung Galaxy Tab and the price. A few days I place an order and I received an email that I will receive communication beginning the week of the 10th of October. Yesterday (12th October 2022) the "Tablet" gets to be delivered, surprise surprise it's a book about the tablet.
I called the customer service and the lady was super rude, we ended up having an altercation.
To everyone, please stay away from Karibaa.com
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Karibaa's replyOfficial
13 Oct 2022, 12:41Hi Mamokhanya,
We sincerely apologise that you had to deal with a rude customer service consultant we will have this escalated further.
After having had looked into your query unfortunately we cannot arrange a return for the book you have ordered because everything was clearly stated from the description box, there is the name of the author,ISBN as well as the publisher and also a guide as to how to use the book and the price of R211.
We sincerely apologise that you could not take time to read the description.
Thank you
We sincerely apologise that you had to deal with a rude customer service consultant we will have this escalated further.
After having had looked into your query unfortunately we cannot arrange a return for the book you have ordered because everything was clearly stated from the description box, there is the name of the author,ISBN as well as the publisher and also a guide as to how to use the book and the price of R211.
We sincerely apologise that you could not take time to read the description.
Thank you
Karibaa's reply13 Oct 2022, 12:41
Official
Hi Mamokhanya,
We sincerely apologise that you had to deal with a rude customer service consultant we will have this escalated further.
After having had looked into your query unfortunately we cannot arrange a return for the book you have ordered because everything was clearly stated from the description box, there is the name of the author,ISBN as well as the publisher and also a guide as to how to use the book and the price of R211.
We sincerely apologise that you could not take time to read the description.
Thank you
We sincerely apologise that you had to deal with a rude customer service consultant we will have this escalated further.
After having had looked into your query unfortunately we cannot arrange a return for the book you have ordered because everything was clearly stated from the description box, there is the name of the author,ISBN as well as the publisher and also a guide as to how to use the book and the price of R211.
We sincerely apologise that you could not take time to read the description.
Thank you