ZC
Zaheera C
1 reviews | Active since Sept 2020
02 Sept 2020, 13:27
KARIBAA you should be ashamed of yourselves!!!!
Wow.. where to begin. I placed an order on the 24th of July 2020 for R2800, paid got all the emails from them with my invoice and order number. On the 27th I get an email with ETA saying my order will be dispatched be in the week of 12-19 August. This irked me already as this is a product stated as in stock!!!! On the 8th Aug I get a courierIT tracking number with an email from Karibaa. Up until the 11th the order was not even picked up from them. I had to call the courier company and they made a new note to pick up the parcel as there was nothing reflecting on the JHb Courier IT database. On the 14th I get an out for delivery notification. When I did receive the item, it was THE WRONG ONE. They sent me a much cheaper one and I am still sitting with it, despite all the emails to them. I have so many mixed messages from Julianna online and Reynan on email. They are still waiting for a response from their collection team!!!! People who order from overseas get more joy than ordering from Karibaa. The cellphone number is a dud. There is no landline. Manicaa is also them. How do they getaway messing people around like this?? A child didn't receive their birthday gift because a company based in SA with product stated as in stock takes weeks to deliver..and when they do, they send the wrong item. Shame on you Karibaa. If this is your idea of giving my order top priority, it is pathetic. 7 days max for a nationwide delivery..not so many weeks. Where is the collection team based that 2+ weeks after sending a picture of the item received, they still have not RECTIFIED their 'error'!?!?!??
Helpful (0)
Replies (14)0
Replies (14)
Karibaa's replyOfficial
02 Sept 2020, 15:34Hi Zaheera,
Please accept our sincerest apologies for the incorrect product received. We are always making sure that we quality check the product before sending it out and this is definitely not a common experience.
Please accept our sincerest apologies for the incorrect product received. We are always making sure that we quality check the product before sending it out and this is definitely not a common experience.
Karibaa's reply02 Sept 2020, 15:34
Official
Hi Zaheera,
Please accept our sincerest apologies for the incorrect product received. We are always making sure that we quality check the product before sending it out and this is definitely not a common experience.
Please accept our sincerest apologies for the incorrect product received. We are always making sure that we quality check the product before sending it out and this is definitely not a common experience.
Karibaa's replyOfficial
02 Sept 2020, 15:34We want to ensure we would be turning this experience around.
I have sent you an email with the details about the collection and return of the items. Please kindly respond for questions or clarifications.
Thank you.
Sincerely,
Jonnie
I have sent you an email with the details about the collection and return of the items. Please kindly respond for questions or clarifications.
Thank you.
Sincerely,
Jonnie
Karibaa's reply02 Sept 2020, 15:34
Official
We want to ensure we would be turning this experience around.
I have sent you an email with the details about the collection and return of the items. Please kindly respond for questions or clarifications.
Thank you.
Sincerely,
Jonnie
I have sent you an email with the details about the collection and return of the items. Please kindly respond for questions or clarifications.
Thank you.
Sincerely,
Jonnie
ZC
Zaheera C's updateReviewer Update
02 Sept 2020, 16:30Dear Jonnie
I rep**** to an email as I need clarification on the order number sent with the pdf waybill. And surety as well, maybe pictures of the item being sent. The item I have will not be released if this is botched up again. Please check on that order number.
Thank you
I rep**** to an email as I need clarification on the order number sent with the pdf waybill. And surety as well, maybe pictures of the item being sent. The item I have will not be released if this is botched up again. Please check on that order number.
Thank you
ZC
Zaheera C's update02 Sept 2020, 16:30
Reviewer Update
Dear Jonnie
I rep**** to an email as I need clarification on the order number sent with the pdf waybill. And surety as well, maybe pictures of the item being sent. The item I have will not be released if this is botched up again. Please check on that order number.
Thank you
I rep**** to an email as I need clarification on the order number sent with the pdf waybill. And surety as well, maybe pictures of the item being sent. The item I have will not be released if this is botched up again. Please check on that order number.
Thank you
ZC
Zaheera C's updateReviewer Update
03 Sept 2020, 11:00Dear Jonnie @Karibaa
I sent the email with the order number for you to check so you can be sure to process the return and replacement correctly to avoid further inconvenience, your words!
So email sent, waiting for a reply.
Guess what happens while I wait for an email??? The courier company calls me from my gate???? TO PICK UP AN ITEM!!!! NO SIMULTANEOUS REPLACEMENT!!!
THE COLLECTION DEPARTMENT WANTS THEIR WRONG ITEM BUT HAS THE AUDACITY TO NOT SEND MY CORRECT ORDER??
This is just getting more and more infuriating!!!
I sent the email with the order number for you to check so you can be sure to process the return and replacement correctly to avoid further inconvenience, your words!
So email sent, waiting for a reply.
Guess what happens while I wait for an email??? The courier company calls me from my gate???? TO PICK UP AN ITEM!!!! NO SIMULTANEOUS REPLACEMENT!!!
THE COLLECTION DEPARTMENT WANTS THEIR WRONG ITEM BUT HAS THE AUDACITY TO NOT SEND MY CORRECT ORDER??
This is just getting more and more infuriating!!!
ZC
Zaheera C's update03 Sept 2020, 11:00
Reviewer Update
Dear Jonnie @Karibaa
I sent the email with the order number for you to check so you can be sure to process the return and replacement correctly to avoid further inconvenience, your words!
So email sent, waiting for a reply.
Guess what happens while I wait for an email??? The courier company calls me from my gate???? TO PICK UP AN ITEM!!!! NO SIMULTANEOUS REPLACEMENT!!!
THE COLLECTION DEPARTMENT WANTS THEIR WRONG ITEM BUT HAS THE AUDACITY TO NOT SEND MY CORRECT ORDER??
This is just getting more and more infuriating!!!
I sent the email with the order number for you to check so you can be sure to process the return and replacement correctly to avoid further inconvenience, your words!
So email sent, waiting for a reply.
Guess what happens while I wait for an email??? The courier company calls me from my gate???? TO PICK UP AN ITEM!!!! NO SIMULTANEOUS REPLACEMENT!!!
THE COLLECTION DEPARTMENT WANTS THEIR WRONG ITEM BUT HAS THE AUDACITY TO NOT SEND MY CORRECT ORDER??
This is just getting more and more infuriating!!!
Karibaa's replyOfficial
03 Sept 2020, 13:33Hi Zaheera,
We apologize for the confusion.
We would like to inform you that the order number 18941 was correct and that is the order number of the courier for collection. Your Karibaa order number is still 10131.
Karibaa's reply03 Sept 2020, 13:33
Official
Hi Zaheera,
We apologize for the confusion.
We would like to inform you that the order number 18941 was correct and that is the order number of the courier for collection. Your Karibaa order number is still 10131.
Karibaa's replyOfficial
03 Sept 2020, 13:33We were hoping that this would clear out the confusion. We have sent you an email as well. Should you have any concerns, feel free to contact us and we would be glad to help.
Thank you.
Sincerely,
Jonnie
Thank you.
Sincerely,
Jonnie
Karibaa's reply03 Sept 2020, 13:33
Official
We were hoping that this would clear out the confusion. We have sent you an email as well. Should you have any concerns, feel free to contact us and we would be glad to help.
Thank you.
Sincerely,
Jonnie
Thank you.
Sincerely,
Jonnie
ZC
Zaheera C's updateReviewer Update
03 Sept 2020, 14:14What collection??? Delivery is more important. You want your item, yet beat around the bush for my paid for order??? You will get your item, when the courier man is waiting outside the gate with my order and I must still print out waybills?? Really? Your company must make allowances for this, not me.
Your replies are horrid, as they mean nothing and are just flimsy words
Your replies are horrid, as they mean nothing and are just flimsy words
ZC
Zaheera C's update03 Sept 2020, 14:14
Reviewer Update
What collection??? Delivery is more important. You want your item, yet beat around the bush for my paid for order??? You will get your item, when the courier man is waiting outside the gate with my order and I must still print out waybills?? Really? Your company must make allowances for this, not me.
Your replies are horrid, as they mean nothing and are just flimsy words
Your replies are horrid, as they mean nothing and are just flimsy words
Karibaa's replyOfficial
03 Sept 2020, 16:45Hi Zaheera,
I understand your frustration. I know that receiving the correct item after the return concerns you the most. I guaranteed that you have my 100% assistance until you receive the correct item.
I have sent you an email. Please respond for further clarifications.
Sincerely,
Jonnie
I understand your frustration. I know that receiving the correct item after the return concerns you the most. I guaranteed that you have my 100% assistance until you receive the correct item.
I have sent you an email. Please respond for further clarifications.
Sincerely,
Jonnie
Karibaa's reply03 Sept 2020, 16:45
Official
Hi Zaheera,
I understand your frustration. I know that receiving the correct item after the return concerns you the most. I guaranteed that you have my 100% assistance until you receive the correct item.
I have sent you an email. Please respond for further clarifications.
Sincerely,
Jonnie
I understand your frustration. I know that receiving the correct item after the return concerns you the most. I guaranteed that you have my 100% assistance until you receive the correct item.
I have sent you an email. Please respond for further clarifications.
Sincerely,
Jonnie
ZC
Zaheera C's updateReviewer Update
07 Sept 2020, 11:12This email you sent, reflects more poorly since there are more people whith bad experiences, Mia so and so shouldn't really count as it just sounda like the same words you used in your email.. ⬇️⬇️⬇️
Please accept our sincerest apologies for the incorrect product received. We are always making sure that we quality check the product before sending it out and this is definitely not a common experience. We are continuously updating our process and website to provide quality and seamless transaction with our platform. If you will also notice that we prioritize and resolve all reviews that we are getting to gain back our customers trust and make sure to keep things right.
Please accept our sincerest apologies for the incorrect product received. We are always making sure that we quality check the product before sending it out and this is definitely not a common experience. We are continuously updating our process and website to provide quality and seamless transaction with our platform. If you will also notice that we prioritize and resolve all reviews that we are getting to gain back our customers trust and make sure to keep things right.
We want to ensure we would be turning this experience around.
Regarding refunds, refunds are being processed within 24-48 hours and no longer take couple of weeks.
We assure you that all the previous negative experience would definitely not going to happen again.
Sincerely,
Jonnie
Karibaa
Really, everything is at my expense, I stand to lose. Your company has nothing whatsoever to lose!!! Will Karibaa do a fair swap of the said items as I see you still have 1 item in stock of my actual order, probably the same one from when I placed my initial order!!! OR will I get more joy out of asking for a difference in product refund?? Either a R1 298.00 refund if the item you sent me was priced at R1 502.00 OR R1052.00 refund if it was priced at R1 748.00!!!!!!!!!!! PLEASE LET ME KNOW A.S.A.P
THIS NEEDS TO GET SORTED OUT.
Regards
Zaheera is beyond fed up with Karibaa's nonsense
Jonnie
Karibaa
Really, everything is at my expense, I stand to lose. Your company has nothing whatsoever to lose!!! Will Karibaa do a fair swap of the said items as I see you still have 1 item in stock of my actual order, probably the same one from when I placed my initial order!!! OR will I get more joy out of asking for a difference in product refund?? Either a R1 298.00 refund if the item you sent me was priced at R1 502.00 OR R1052.00 refund if it was priced at R1 748.00!!!!!!!!!!! PLEASE LET ME KNOW A.S.A.P
THIS NEEDS TO GET SORTED OUT.
Regards
Zaheera is beyond fed up with Karibaa's nonsense
ZC
Zaheera C's update07 Sept 2020, 11:12
Reviewer Update
This email you sent, reflects more poorly since there are more people whith bad experiences, Mia so and so shouldn't really count as it just sounda like the same words you used in your email.. ⬇️⬇️⬇️
Please accept our sincerest apologies for the incorrect product received. We are always making sure that we quality check the product before sending it out and this is definitely not a common experience. We are continuously updating our process and website to provide quality and seamless transaction with our platform. If you will also notice that we prioritize and resolve all reviews that we are getting to gain back our customers trust and make sure to keep things right.
Please accept our sincerest apologies for the incorrect product received. We are always making sure that we quality check the product before sending it out and this is definitely not a common experience. We are continuously updating our process and website to provide quality and seamless transaction with our platform. If you will also notice that we prioritize and resolve all reviews that we are getting to gain back our customers trust and make sure to keep things right.
We want to ensure we would be turning this experience around.
Regarding refunds, refunds are being processed within 24-48 hours and no longer take couple of weeks.
We assure you that all the previous negative experience would definitely not going to happen again.
Sincerely,
Jonnie
Karibaa
Really, everything is at my expense, I stand to lose. Your company has nothing whatsoever to lose!!! Will Karibaa do a fair swap of the said items as I see you still have 1 item in stock of my actual order, probably the same one from when I placed my initial order!!! OR will I get more joy out of asking for a difference in product refund?? Either a R1 298.00 refund if the item you sent me was priced at R1 502.00 OR R1052.00 refund if it was priced at R1 748.00!!!!!!!!!!! PLEASE LET ME KNOW A.S.A.P
THIS NEEDS TO GET SORTED OUT.
Regards
Zaheera is beyond fed up with Karibaa's nonsense
Jonnie
Karibaa
Really, everything is at my expense, I stand to lose. Your company has nothing whatsoever to lose!!! Will Karibaa do a fair swap of the said items as I see you still have 1 item in stock of my actual order, probably the same one from when I placed my initial order!!! OR will I get more joy out of asking for a difference in product refund?? Either a R1 298.00 refund if the item you sent me was priced at R1 502.00 OR R1052.00 refund if it was priced at R1 748.00!!!!!!!!!!! PLEASE LET ME KNOW A.S.A.P
THIS NEEDS TO GET SORTED OUT.
Regards
Zaheera is beyond fed up with Karibaa's nonsense
ZC
Zaheera C's updateReviewer Update
07 Sept 2020, 13:31Dear Jonnie
Anything???
Anything???
ZC
Zaheera C's update07 Sept 2020, 13:31
Reviewer Update
Dear Jonnie
Anything???
Anything???
ZC
Zaheera C's updateReviewer Update
08 Sept 2020, 11:32Its been a while. Would SOMEONE AT KARIBAA REPLY TO ME please with something definite and concrete..NOT THE PATHETIC WAY I HAVE BEEN TREATED. IMAGINE IF I SEND A COURIER COMPANY TO YOU, WOULD YOU SEND MY ORDER THROUGH TO ME??? WHAT A JOKE..
Reynan emailed after I onlined Julianna who blocked me from chatting further, as computerised answers ran out. Imagine blocking a customer who has every right ro demand action to be taken because weeks go by and nothing fruitful comes out of Karibaa!!! UNFRIKKINGPROFESSIONAL!!!!! Julianna is awful!!!
Well, after reading Reynans email, I gathered that my order was only going to be ordered by Karibaa from your overseas hub,what **** is this anyway, after the wrong item was returned to Karibaa??? So I would be left once again, to wait for another month for my original order??? How the hell do you all keep playing with peoples lives and money??
Jonnie I want a refund!!! Do you understand. The difference in price refund paid back into my credit card A.S.A.P and I will sell this toy privately and try to buy the one that I originally ordered. I chose to try and sort this out with Karibaa instead of going the legal route, but I am so sick of this unprofessional back and forth excuses..
Reynan emailed after I onlined Julianna who blocked me from chatting further, as computerised answers ran out. Imagine blocking a customer who has every right ro demand action to be taken because weeks go by and nothing fruitful comes out of Karibaa!!! UNFRIKKINGPROFESSIONAL!!!!! Julianna is awful!!!
Well, after reading Reynans email, I gathered that my order was only going to be ordered by Karibaa from your overseas hub,what **** is this anyway, after the wrong item was returned to Karibaa??? So I would be left once again, to wait for another month for my original order??? How the hell do you all keep playing with peoples lives and money??
Jonnie I want a refund!!! Do you understand. The difference in price refund paid back into my credit card A.S.A.P and I will sell this toy privately and try to buy the one that I originally ordered. I chose to try and sort this out with Karibaa instead of going the legal route, but I am so sick of this unprofessional back and forth excuses..
ZC
Zaheera C's update08 Sept 2020, 11:32
Reviewer Update
Its been a while. Would SOMEONE AT KARIBAA REPLY TO ME please with something definite and concrete..NOT THE PATHETIC WAY I HAVE BEEN TREATED. IMAGINE IF I SEND A COURIER COMPANY TO YOU, WOULD YOU SEND MY ORDER THROUGH TO ME??? WHAT A JOKE..
Reynan emailed after I onlined Julianna who blocked me from chatting further, as computerised answers ran out. Imagine blocking a customer who has every right ro demand action to be taken because weeks go by and nothing fruitful comes out of Karibaa!!! UNFRIKKINGPROFESSIONAL!!!!! Julianna is awful!!!
Well, after reading Reynans email, I gathered that my order was only going to be ordered by Karibaa from your overseas hub,what **** is this anyway, after the wrong item was returned to Karibaa??? So I would be left once again, to wait for another month for my original order??? How the hell do you all keep playing with peoples lives and money??
Jonnie I want a refund!!! Do you understand. The difference in price refund paid back into my credit card A.S.A.P and I will sell this toy privately and try to buy the one that I originally ordered. I chose to try and sort this out with Karibaa instead of going the legal route, but I am so sick of this unprofessional back and forth excuses..
Reynan emailed after I onlined Julianna who blocked me from chatting further, as computerised answers ran out. Imagine blocking a customer who has every right ro demand action to be taken because weeks go by and nothing fruitful comes out of Karibaa!!! UNFRIKKINGPROFESSIONAL!!!!! Julianna is awful!!!
Well, after reading Reynans email, I gathered that my order was only going to be ordered by Karibaa from your overseas hub,what **** is this anyway, after the wrong item was returned to Karibaa??? So I would be left once again, to wait for another month for my original order??? How the hell do you all keep playing with peoples lives and money??
Jonnie I want a refund!!! Do you understand. The difference in price refund paid back into my credit card A.S.A.P and I will sell this toy privately and try to buy the one that I originally ordered. I chose to try and sort this out with Karibaa instead of going the legal route, but I am so sick of this unprofessional back and forth excuses..
Karibaa's replyOfficial
09 Sept 2020, 12:39Hi Zaheera,
Again, I am very sorry for all of the inconvenience you had. We have processed the refund for the price difference to your account for this order.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Again, I am very sorry for all of the inconvenience you had. We have processed the refund for the price difference to your account for this order.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Karibaa's reply09 Sept 2020, 12:39
Official
Hi Zaheera,
Again, I am very sorry for all of the inconvenience you had. We have processed the refund for the price difference to your account for this order.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Again, I am very sorry for all of the inconvenience you had. We have processed the refund for the price difference to your account for this order.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
ZC
Zaheera C's updateReviewer Update
14 Sept 2020, 15:14Dear Jonnie at Karibaa
I received my refund for the difference in price. Thank you kindly for doing this without any back and forth drama.
Good luck and thank you again
Zaheera
I received my refund for the difference in price. Thank you kindly for doing this without any back and forth drama.
Good luck and thank you again
Zaheera
ZC
Zaheera C's update14 Sept 2020, 15:14
Reviewer Update
Dear Jonnie at Karibaa
I received my refund for the difference in price. Thank you kindly for doing this without any back and forth drama.
Good luck and thank you again
Zaheera
I received my refund for the difference in price. Thank you kindly for doing this without any back and forth drama.
Good luck and thank you again
Zaheera
Karibaa's replyOfficial
14 Sept 2020, 16:49Hi Zaheera,
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. Again, I'm so sorry for all of the inconvenience. I also want to thank you for giving us a chance to make things right.
We hope to do more business with you in the future!
Sincerely,
Jonnie
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. Again, I'm so sorry for all of the inconvenience. I also want to thank you for giving us a chance to make things right.
We hope to do more business with you in the future!
Sincerely,
Jonnie
Karibaa's reply14 Sept 2020, 16:49
Official
Hi Zaheera,
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. Again, I'm so sorry for all of the inconvenience. I also want to thank you for giving us a chance to make things right.
We hope to do more business with you in the future!
Sincerely,
Jonnie
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. Again, I'm so sorry for all of the inconvenience. I also want to thank you for giving us a chance to make things right.
We hope to do more business with you in the future!
Sincerely,
Jonnie