JB
Julie B
1 reviews | Active since Apr 2020
21 Oct 2020, 15:08
KARIBAA? YOU PAY YOU DON'T GET!
SHOCKINGLY BAD NON RECEIPT OF GOOD PURCHASED BACK IN JULY 2020 AND TO DATE, STILL NOTHING! Purchased and item off their websitehttps://www.karibaa.com/ I followed up with email after email and then finally received one from them to say my goods had been DAMAGED IN TRANSIT on 15 August 2020 NEW DELIVERY DATE will be 10 Sept 2020. It is now 21 October - 3 MONTHS LATER and still no goods have been delivered and they have my money and I have nothing from them! NEVER to be recommended in my mind, emails of no avail. Word of mouth is going to be easy. I wonder how many others have lost a few hundred Rands?????
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Replies (1)
Karibaa's replyOfficial
22 Oct 2020, 11:57Good Day Julie
We have received your complaint, and as customers ourselves we do understand your frustrations. We have been experiencing some delays as our warehouse is in the UK, and yes, SA has been moved to level one, however, the UK is still in the middle of the pandemic, making it complicated to safely import the products.
I do understand your frustration, however I am looking into your order at the moment.
I will have feedback shortly. I do apologise for the delay and inconvenience.
Sincerely
Kiki
We have received your complaint, and as customers ourselves we do understand your frustrations. We have been experiencing some delays as our warehouse is in the UK, and yes, SA has been moved to level one, however, the UK is still in the middle of the pandemic, making it complicated to safely import the products.
I do understand your frustration, however I am looking into your order at the moment.
I will have feedback shortly. I do apologise for the delay and inconvenience.
Sincerely
Kiki
Karibaa's reply22 Oct 2020, 11:57
Official
Good Day Julie
We have received your complaint, and as customers ourselves we do understand your frustrations. We have been experiencing some delays as our warehouse is in the UK, and yes, SA has been moved to level one, however, the UK is still in the middle of the pandemic, making it complicated to safely import the products.
I do understand your frustration, however I am looking into your order at the moment.
I will have feedback shortly. I do apologise for the delay and inconvenience.
Sincerely
Kiki
We have received your complaint, and as customers ourselves we do understand your frustrations. We have been experiencing some delays as our warehouse is in the UK, and yes, SA has been moved to level one, however, the UK is still in the middle of the pandemic, making it complicated to safely import the products.
I do understand your frustration, however I am looking into your order at the moment.
I will have feedback shortly. I do apologise for the delay and inconvenience.
Sincerely
Kiki