Karibaa worst online retailer

The worst service I have ever experienced. I ordered an item to the value of R4800 on the 1st of October 2020 and to date have not even received a tracking number. After contacting Karibaa I was told that my item would be dispatched in the week of 12 - 19 October 2020. The week has come and gone and still no word from Karibaa. I followed up with them again and waited an entire week for a reply. I was then informed that my item was no longer in stock, and was offered an alternative product. Two weeks have passed since the alternative item was offered, and after following up again, I was told that the product would be dispatched during the week of the 14 - 21 December 2020. The email seemed to just be a copy paste of the previous email that promised a dispatched period of 12 - 19 October 2020. I have been waiting more than two months now, and this is absolutely disgraceful from Karibaa. If I could give a negative rating I would. I want my product or a refund!!!