Karibaa wish I had read reviews before ordering

I am so disappointed I ordered and paid just shy of R800 the beginning of July. I was informed a week later that they no longer have that item in stock and they suggested an alternative product at the same price or a refund I opted for the alternative product. They acknowledged receipt and rep**** that the item would be shipped on the 27th July which did not happen.. Since the 27th I have sent two emails. I managed to get a reply to the first email that they would follow up but since then no further correspondence from them and no reply to my second email so far which I sent last night.... What now? I wish I had checked Hello Peter before I ordered from this company. But hey I am an optimist and am still hopeful that they will both respond and that I will receive my order.. I will keep you updated hold thumbs