Karibaa online shopping

I ordered and paid for an ink cartridge on 7 April 2020 and almost 2 months later still no ink. I understand that it is COVID and all BUT give feedbac****! I have enquired various times and still have not received proper feedback NOR my ink cartridge. The phone goes straight to voicemail and no email response. I will NEVER use Karibaa again and will certainly advise anyone against using them. Very bad experience.