Karibaa is a major hassle! Thank goodness I got my money back

Placed an order on 03/07/2020 and was informed my item would be delivered within the week of the 24th - 31st July and that I would receive a tracking number once my item had been dispatched. I received no further communication and had to try multiple sources to get a response re my order - contacted their whatsapp helpline, online chat consultant, Instagram account and multiple email addresses (many of which bounced back). Eventually got a response from their whatsapp helpline and Instagram account where I was told they'd have to check with "back office" regarding the status of my order. I requested a refund as I could tell I was being messed around. It took about 5 hours for my refund request to be processed and confirmation was received from Payfast and Karibaa themselves. Got my money back in about 3 days which I'm grateful for. In conclusion, do not purchase from this company, it's a major hassle to get through to them and actually get your items. 2 stars for their efficiency in processing my refund.