Karibaa failure to refund

<div>So many reviewers are describing the same refund failure I ordered 2 books in November 2022, for delivery before Christmas. By 14 February 2023, I had sent 5 unanswered e-mails and eventually requested a refund when I reached them telephonically. (I also e-mailed the refund request referencing the telephone call.) I only reached them telephonically once and have never been able to get through again. Since then there have been 10 more e-mails back-and-forth promising refund and enquiring about the delay. It is now May 2023 and neither the product, nor the refund has been provided. If this isn't an intentional ****, then it is doing a very-very good job of taking people's money while providing no service or product.</div>