LC
Lesley C
1 reviews | Active since Nov 2022
23 Nov 2022, 07:19
Karibaa - contravening the Consumer Protection Act!
I ordered a book on 26 May 2022, which was estimated for delivery ~30 working days. After emailing Karibaa on 20 July, I was told there was a ‘delay on your order’ and was offered a refund, which I asked for. In September I followed up, and now it’s 23 November. Is this contravening the Consumer Protection Act? All I want is MY REFUND!
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Replies (2)
Karibaa's replyOfficial
24 Nov 2022, 14:59Hi Lesley,
Thank you for bringing this to our attention. We’re sorry to hear that your experience was not pleasant and that you've had to follow up numerous times. We would like the opportunity to investigate your feedback further and provide a resolution. Please provide your order number, so our agents can assist with your query.
Thank you.
Thank you for bringing this to our attention. We’re sorry to hear that your experience was not pleasant and that you've had to follow up numerous times. We would like the opportunity to investigate your feedback further and provide a resolution. Please provide your order number, so our agents can assist with your query.
Thank you.
Karibaa's reply24 Nov 2022, 14:59
Official
Hi Lesley,
Thank you for bringing this to our attention. We’re sorry to hear that your experience was not pleasant and that you've had to follow up numerous times. We would like the opportunity to investigate your feedback further and provide a resolution. Please provide your order number, so our agents can assist with your query.
Thank you.
Thank you for bringing this to our attention. We’re sorry to hear that your experience was not pleasant and that you've had to follow up numerous times. We would like the opportunity to investigate your feedback further and provide a resolution. Please provide your order number, so our agents can assist with your query.
Thank you.
LC
Lesley C's updateReviewer Update
25 Nov 2022, 09:51What’s happening with my refund Karibaa?
LC
Lesley C's update25 Nov 2022, 09:51
Reviewer Update
What’s happening with my refund Karibaa?