JB
Jan B
1 reviews | Active since Nov 2010
16 Jul 2020, 11:44
Horrible online shopping experience!
I contacted Karibaa to find out whether they had stock of a particular item, before placing the order. Their consultant confirmed (eventually) that they did have stock, and that the product would be delivered. Subsequent to our chat, I immediately placed the order and paid via direct payment portal. 3 days later, they inform me that they are out of stock. I highly doubt they ever had the stock in the fist place. I would not advise anyone to buy from Karibaa
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Replies (2)
Karibaa's replyOfficial
16 Jul 2020, 14:44Hi, Jan. This is definitely not the experience we want you to have using our website and ordering. We apologize for the inconvenience it has brought you. We are continuously working in the background to ensure that we will provide seamless service with our platform. I have sent you an email to ensure this will be sorted out. Thank you.
Karibaa's reply16 Jul 2020, 14:44
Official
Hi, Jan. This is definitely not the experience we want you to have using our website and ordering. We apologize for the inconvenience it has brought you. We are continuously working in the background to ensure that we will provide seamless service with our platform. I have sent you an email to ensure this will be sorted out. Thank you.
JB
Jan B's updateReviewer Update
16 Jul 2020, 15:51It's just unfortunate that after specifically ensuring stock availability with your online assistant, I get an email indicating that you don't have stock of the product I ordered. I doubt there would have been a run on Yarrow seed in the 5 minutes between the time I checked stock and the time I ordered, which means that I was given incorrect information, after asking very specifically whether stock was available and could be delivered.
Anyway, not all online companies are equal and there are plenty of good ones out there.
Anyway, not all online companies are equal and there are plenty of good ones out there.
JB
Jan B's update16 Jul 2020, 15:51
Reviewer Update
It's just unfortunate that after specifically ensuring stock availability with your online assistant, I get an email indicating that you don't have stock of the product I ordered. I doubt there would have been a run on Yarrow seed in the 5 minutes between the time I checked stock and the time I ordered, which means that I was given incorrect information, after asking very specifically whether stock was available and could be delivered.
Anyway, not all online companies are equal and there are plenty of good ones out there.
Anyway, not all online companies are equal and there are plenty of good ones out there.