AA
Abigail A

1 reviews | Active since Aug 2020

31 Aug 2020, 10:27

GIVE ME BACK MY MONEY!

I have waited a month for a product I ordered. Karibaa is just a headache to deal with and I strongly recommend no one buys from them. I was told my product would be delivered between the 17-24 August 2020. Nothing came and there was no correspondence from Karibaa regardless of my numerous email just trying to get information. After giving them a horrible review here, they contacted me and said my product would now be delivered between 27-31 August 2020. Today is 31 August and there is still no news from them and their so-called logistics team. And by the way, their telephone line never goes through. You get forwarded to their voicemail box which is also full (I am guessing with messages from very angry customers). I just want my money back at this point! Karibaa seems to be a sham and I don't want anything to do with them. Do not order anything from them with the hopes of getting it. Don't even bother trying to locate their offices. That doesn't exist either! Just give me back my money Karibaa.....

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Replies (4)
Karibaa
Karibaa's reply31 Aug 2020, 13:47
Official
Hi Abigail, my deepest apology for the delay. It is not our intention to keep you waiting this long. I have sent you an email and I will not stop until we get the best resolution for this.

Sincerely,
Jonnie
Karibaa.com
Karibaa
Karibaa's reply01 Sept 2020, 15:31
Official
Hi Abigail,

I am sorry for the delay in our shipment. We have processed the full amount refund to your account for this order.

You will also receive the proof of refund from the bank in your email for you to check.

Thank you.

Sincerely,
Jonnie
AA
Abigail A's update01 Sept 2020, 22:52
Reviewer Update
I have received my refund. I hope treat your next customers better than you did me.
Karibaa
Karibaa's reply02 Sept 2020, 11:14
Official
Hi Abigail,

I want to thank you for giving me the pleasure to get this sorted out for you. Hope you give us another chance to prove our service and provide great online shopping experience.

Sincerely,
Jonnie