Extremely disappointing service and Non-responsive website

I placed an order on line on 20/03 for an item (R4090.00) that was reflected as 'in stock'. The item ordered was specifically required for a trip which I am undertaking on 07/04. The only comms received from Karibaa was on the order date when I was sent an invoice and order number. I tried to track the order on the website- the website is totally un-responsive, and won't even open the mailbox when clicking on their customer care or support email links. I however sent a mail to *** and received this: "Address not found Your message wasn't delivered to *** because the address couldn't be found or is unable to receive email." I have tried their support email and now await some kind of response. The package will not be received at the delivery address after the 7th either as I will not be there to take receipt of the item. Very Very disappointing service!