TA
Thuto A
1 reviews | Active since May 2020
11 May 2020, 09:03
Exploring Legal Action
I've never written a review in my life. But after the lack of urgency employed by this company I had to warn others... I was informed on the 30th of April that an item I ordered was out of stock and that I would be sent a refund. It is now May 11th and R5690 of my money has still not been refunded
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Replies (3)
Karibaa's replyOfficial
11 May 2020, 11:44Good day
We instructed Payfast to process your refund on the 30th of April and we also CC’d you in the email communication with them. I will follow up with them and find out why the haven’t credited your account as yet.
Please free to also contact Payfast for a follow up phone no ***
Rue
We instructed Payfast to process your refund on the 30th of April and we also CC’d you in the email communication with them. I will follow up with them and find out why the haven’t credited your account as yet.
Please free to also contact Payfast for a follow up phone no ***
Rue
Best regards,
Karibaa's reply11 May 2020, 11:44
Official
Good day
We instructed Payfast to process your refund on the 30th of April and we also CC’d you in the email communication with them. I will follow up with them and find out why the haven’t credited your account as yet.
Please free to also contact Payfast for a follow up phone no ***
Rue
We instructed Payfast to process your refund on the 30th of April and we also CC’d you in the email communication with them. I will follow up with them and find out why the haven’t credited your account as yet.
Please free to also contact Payfast for a follow up phone no ***
Rue
Best regards,
TA
Thuto A's updateReviewer Update
11 May 2020, 12:14Unfortunately the number for Payfas was censored by the site...Either way I purchased the item from Karibaa and not Payfast. The fact that I now have to use my own time and money to contact them myself is unacceptable. I wouldn't expect Makro to tell me to contact FNB for refund, even if that's the financial institution that they use...
I know that it's not your fault personally Rue, and I appreciate your prompt response. But you have to understand how frustrating it is because the money was taken from my account almost immediately upon purchase. But I'm having to wait 11 days to get it back
I know that it's not your fault personally Rue, and I appreciate your prompt response. But you have to understand how frustrating it is because the money was taken from my account almost immediately upon purchase. But I'm having to wait 11 days to get it back
TA
Thuto A's update11 May 2020, 12:14
Reviewer Update
Unfortunately the number for Payfas was censored by the site...Either way I purchased the item from Karibaa and not Payfast. The fact that I now have to use my own time and money to contact them myself is unacceptable. I wouldn't expect Makro to tell me to contact FNB for refund, even if that's the financial institution that they use...
I know that it's not your fault personally Rue, and I appreciate your prompt response. But you have to understand how frustrating it is because the money was taken from my account almost immediately upon purchase. But I'm having to wait 11 days to get it back
I know that it's not your fault personally Rue, and I appreciate your prompt response. But you have to understand how frustrating it is because the money was taken from my account almost immediately upon purchase. But I'm having to wait 11 days to get it back
Karibaa's replyOfficial
11 May 2020, 13:26We are sorry about the delay in processing your refund. I spoke with Payfast and they will credit your account today.
Best regards,
Karibaa's reply11 May 2020, 13:26
Official
We are sorry about the delay in processing your refund. I spoke with Payfast and they will credit your account today.
Best regards,