Dont touch Karibaa

Terrible thieving place ***** never stock just horrific I swore never again thinking of taking legal action they stole my money promising me a refund nothing from them they don’t respond to emails stay away!!!!

Copy of email from chantall Dear Chantall C

*** - with regards to this order it has been brought to our attention that the order has been delayed for some time.

Would yo like to wait for the item or would you like me to have a Refund processed. It could take 2 more weeks to have the item dispatched.

We're very sorry about the CANCELLATION due to [DELAY / OUT OF STOCK ITEMS]. Please provide your bank details using the following format: Bank Name: Account Name: Branch: Branch Code: Account Number: You may subscribe to our mailing list to receive updates news for the upcoming promos and product availability.We appreciate your patience and understanding.

My response

On Wed, 28 Oct 2020 at 16:22, chantall cant <chantall*******com> wrote: Refund me

On Wed, 07 Oct 2020 at 11:53, Karibaa <***> wrote: Hi chantall c

*** - with regards to this order it has been brought to our attention that the order has been delayed for some time.

Would yo like to wait for the item or would you like me to have a Refund processed. It could take 2 more weeks to have the item dispatched.

We're very sorry about the CANCELLATION due to [DELAY / OUT OF STOCK ITEMS]. Please provide your bank details using the following format: Bank Name: FNB Account Name: Mrs ****CL Branch: Plumstead Branch Code: 20****** Account Number: 622*******957 You may subscribe to our mailing list to receive updates news for the upcoming promos and product availability.We appreciate your patience and understanding.

Thank you Customer Services Rep Shaakira On Mon, 28 Sep at 7:45 AM , Karibaa <***> wrote: Hi chantall,

I have currently requested feedback with regards to your second order ***.

As soon as I have any feedback I will gladly notify you. I do apologize for any incovenience this may have caused. We definitely strive to give our customers the best experience.

Sincerley Shaakira

On Mon, 28 Sep at 1:38 AM , chantall cant <chantalln*******.com> wrote: Hi

My second order was placed and it’s very late 3 months.

It’s really off putting.

Kind regards Chantall

On Sat, 20 Jun 2020 at 14:37, Karibaa <***> wrote:

Hi chantall

I am sorry that you feel that way. As I checked on our data, your order was placed last 31 May 2020. I know that you've told not to use Covid19 as a reason but, Covid19 was the main reason for the delay. I am following up on my previous email regarding the current status of your order as a result of the COVID-19 impact on logistics and supply chains. At this moment, many carriers have significantly reduced their fleet and cargo capacity in the recent weeks. This however does not mean they have stopped processing orders, simply we are experiencing significantly slower freight movements than we would normally and freight at customs being slow to clear. (We assume due to less staff, flights, lock-downs, etc.) As a result we have been on the front foot seeking new options and routes to ensure we can offer as many delivery partners as possible during this difficult time. We also guarantee that if any future unforeseen circumstances do appear and we are unable to deliver your order, we will offer you a 100% refund. This situation is a logistics delay caused by COVID-19 rather than any issues with production. Thanks again and should you have any questions please feel free to contact us.

Thank you,

Reynan

Customer Service Rep

Karibaa.com

On Fri, 19 Jun at 4:40 PM , chantall cant <chanta********com> wrote: Hi

As a new customer I have to say very bad customer service.

15th of May my order was placed.

Its been over a month.

No product received.

If I don't get my order soon I will complain on hello peter and warn customers about your terrible customer service.

And delivery times.

I never complain about anything this is my first.

2 weeks yes it's reasonable to wait but over a month is unexceptable.

Now you follow up on my order or I go to hello peter with all my emails concerning my order.

I am tired of waiting now and want answers and don't use Covid 19 as a delay not for over a month.

I will never order anything from you again.

Disgusting Service.

Kind Regards

Chantall

Hi

Why only is my order being dispatched a week afer orignal order.

Its a bit rediculous to have to wait this long for a mop.

My order should have been dispatched the day after my order was placed.

Very disappointed in the turn around delivery time.

You don't even look forward to getting the item no more it actually bad customer service.

Any way guess I have to another 2 weeks it's just not a good experience for a first time buyer.

Mrs Cox

On Wed, 03 Jun 2020, 1:35 AM Kariba Sales, <***>

On Wed, 28 Oct 2020 at 16:22, chantall cant <chantall**************gmail.com> wrote: Refund me

On Wed, 07 Oct 2020 at 11:53, Karibaa <***> wrote: Hi chantall cant,

*** - with regards to this order it has been brought to our attention that the order has been delayed for some time.

Would yo like to wait for the item or would you like me to have a Refund processed. It could take 2 more weeks to have the item dispatched.

We're very sorry about the CANCELLATION due to [DELAY / OUT OF STOCK ITEMS]. Please provide your bank details using the following format: Bank Name: FNB Account Name: Mrs ****CL Branch: Plumstead Branch Code: 20****** Account Number: 622*******957 You may subscribe to our mailing list to receive updates news for the upcoming promos and product availability.We appreciate your patience and Thank you Customer Services Rep Shaakira On Mon, 28 Sep at 7:45 AM , Karibaa <***>

5th November Karibaa

Excuse me

Shall we take this to hello Peter

Why have you not refunded me.

If you can’t deliver refund me as you suggested

I want a answer from you tomorrow??

Kind Regards Mrs Cox

Hi Karibaa

Shall I take legal action?????

Give my money back

And I am still with no product nor Refund

Well if this does not put you off I don’t know what will.

Unprofessional Disaster