SA
Saffiyya A
1 reviews | Active since Sept 2020
15 Sept 2020, 18:32
DON'T ORDER FROM THEM
Absolutely horrible service. First time ordering from Karibaa and will never order again. My order was placed and paid for on the 6th August 2020, I was promised dispatch in the week of the 28th and when nothing was communicated i was told my order will be dispatched the week of the 7th of September.
Only once I followed up did they tell me they were trying to locate where my package is overseas, but no further feedback. i asked to cancel my order and refund. Now they don't answer my calls or reply to messages...
I'm a small business owner relying on goods ordered to finish my end products, this means its been 6 weeks of no business because of Karibaa...
Helpful (0)
Replies (2)0
Replies (2)
Karibaa's replyOfficial
16 Sept 2020, 10:15Hi Saffiyya,
We are very sorry for the delay of your order shipment. Getting the item you ordered on time is really important. I am now working with our Logistics Team to prioritize your order.
I have sent an email and will update you with the tracking and shipping details in the next 24-48 hours. Please kindly respond to the email for questions or clarifications.
Thank you.
Sincerely,
Jonnie
We are very sorry for the delay of your order shipment. Getting the item you ordered on time is really important. I am now working with our Logistics Team to prioritize your order.
I have sent an email and will update you with the tracking and shipping details in the next 24-48 hours. Please kindly respond to the email for questions or clarifications.
Thank you.
Sincerely,
Jonnie
Karibaa's reply16 Sept 2020, 10:15
Official
Hi Saffiyya,
We are very sorry for the delay of your order shipment. Getting the item you ordered on time is really important. I am now working with our Logistics Team to prioritize your order.
I have sent an email and will update you with the tracking and shipping details in the next 24-48 hours. Please kindly respond to the email for questions or clarifications.
Thank you.
Sincerely,
Jonnie
We are very sorry for the delay of your order shipment. Getting the item you ordered on time is really important. I am now working with our Logistics Team to prioritize your order.
I have sent an email and will update you with the tracking and shipping details in the next 24-48 hours. Please kindly respond to the email for questions or clarifications.
Thank you.
Sincerely,
Jonnie
Karibaa's replyOfficial
17 Sept 2020, 14:08Hi Saffiyya,
We know how important it is to receive your order on the said time frame for delivery. We are very sorry to know that you requested a refund due to the delay.
We have processed the refund to your account for this order.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
We know how important it is to receive your order on the said time frame for delivery. We are very sorry to know that you requested a refund due to the delay.
We have processed the refund to your account for this order.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
Karibaa's reply17 Sept 2020, 14:08
Official
Hi Saffiyya,
We know how important it is to receive your order on the said time frame for delivery. We are very sorry to know that you requested a refund due to the delay.
We have processed the refund to your account for this order.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie
We know how important it is to receive your order on the said time frame for delivery. We are very sorry to know that you requested a refund due to the delay.
We have processed the refund to your account for this order.
We will also send an attachment of the proof of refund in your email for you to check.
Thank you.
Sincerely,
Jonnie